‘Sustainability’ is the definition of preserving, conserving, and updating community cluster boxes with cost effective decisions. Community Resource Advocates is designed to assist board members to research ‘best known practices’ and to offer solutions for sustainable options. Here are some suggestions to assist in keeping up the community’s cluster mailboxes in attractive condition. CRA (Community Resource Advocates) is not recommending, suggesting, or promoting any specific contractor. CRA only shares professional advice that is promoted as ‘sustainable’.

Mailbox Preservation | Sustainable Practices for Cluster Mailboxes
Mailbox Preservation

Post Office

Although in some individual cases, a post office has stepped in when asked to replace or repair a community’s mailbox, this is generally not the case. The Postal Service will likely not provide assistance in repairing a cluster mailbox; in fact, their official rule book states that the “purchase, installation, and maintenance of mail receptacles are the responsibility of the customer.” So, while residents or an HOA board can appeal to their local office to fix the problem, it’s definitely not their best bet for a swift resolution.

Sustainable Practices for Cluster Mailboxes

Cluster Mailboxes – who is responsible?

Generally, the property owner or manager is responsible for maintaining and repairing cluster mailboxes. This person or group (such as an HOA group) is in charge of performing necessary repairs to the mailbox. However, the local USPS office should maintain the USPS arrow locks and master door locks.

Note: The USPS maintains a small percentage of properties. However, the HOA or the individual managing the property would be aware of this scenario. Finally, a smaller percentage of properties may hold the tenant responsible for locks/keys. When renting/leasing, checking the rental agreement is usually a good idea.

Sustainable practices will consist of ‘preventable policies.’ Community Resource Advocates educate on preventable actions as well as assisting in creating a sustainable program for your community’s cluster mailboxes in your community.

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